> IS THE GREENPASS MANDATORY?
To access the museum – from the age of 12 – it is necessary to show the GREENPASS issued after the last vaccination carried out, or following a negative swab performed in the last 48 hours.
The GREENPASS is also valid after a single injection of the vaccine, provided that at least 14 days have passed since the same.
The GREENPASS can be presented in digital or paper form and, at the request of the museum staff, must be shown together with an identity document.
IMPORTANT !: Access to the museum is not allowed if you do not have a suitable QR CODE that can be validated through the government applications “VerificaC19”. We kindly invite our visitors to come to the museum with the latest QR downloadable from government applications (“IO” or “Immuni”) and to check its validity (for example in the Pharmacy) before booking a visit to the museum. This is in the case of vaccination and swab carried out in the last 48 hours.
> CAN I ACCESS THE MUSEUM WITH A VACCINAL EXEMPTION CERTIFICATE?
Until November 30, 2021, unless otherwise specified, vaccination exemption certificates can be issued in paper format by:
- vaccinating doctors of the Regional Health Systems
- general practitioners
- pediatricians of free choice
> CAN I BUY THE TICKET DIRECTLY AT THE MUSEUM?
From Monday to Friday it is possible to visit the museum even without a reservation: just go to the reception and buy the ticket. In any case, visitors who have booked always have priority over those without a reservation.
WARNING! On weekends it is not possible to buy tickets on site. Booking on-line is compulsory.
> DO I HAVE TO BOOK MY VISIT?
Reservations are required only on weekends. But to avoid queues at the entrance, we strongly recommend that you always book your visit through the online booking service.
ATTENTION !: Visitors who have booked have priority over those without a reservation, as long as they respect exactly the times assigned during the booking process.
> CAN I BUY AN OPEN DATE TICKET TO USE AS A GIFT?
It is possible to purchase an “open” date ticket (ie without a fixed date) to be used as a gift or on a different day from the one of purchase. IMPORTANT: “open” tickets can only be purchased at the museum reception. The “open” date ticket is also valid as “skip the line”, but cannot be used on Saturday and Sunday or on the same day of purchase.
Gift Vouchers with a defined date and “open” time can be purchased online: this means that the recipients of the ticket will be able to visit the museum on the set day, but at the time they prefer. IMPORTANT: The Gift Voucher is also valid as “skip the line” and can be used any day of the week, except on the same day of purchase.
> HOW MUCH DO THE TICKETS COST?
These are our prices:
Children from 0 to 5 years: free if bought together with an Adult ticket
Children from 6 to 15 years: 12 €
Adults: € 18
Students: € 15 High Schools and Universities (with certificate)
Family ticket: € 45 Up to 2 adults and 2 children (0-15 years), or 1 adult and 3 children (0-15 years)
Over 60: € 15
People with disabilities: € 15, a companion enters for free
> ARE LARGE GROUPS ENTITLED TO SPECIAL DISCOUNTS?
Groups of at least 20 people are entitled to a discount on ordinary fares, which consists of one free admission for an adult companion for every 10 tickets purchased.
> DO LARGE GROUPS HAVE TO COMPLY WITH SPECIAL LIMITATIONS?
To optimize the visit experience and not interfere with the simultaneous presence of other visitors, groups can be composed of a maximum of 20 people per time slot. If the group is made up of children (up to 15 years), they can access a maximum of 10 at a time, under the responsibility of at least one companion. In the case of large groups, it is therefore necessary to book 2 or more visits at a distance of one hour from each other, so that a group can access the museum at the exit of the previous one.
> IS IT POSSIBLE TO USE PUBLIC BENEFITS FOR THE PURCHASE OF THE TICKET?
The Museum of Illusions has no agreement and does not benefit from public funding. Unfortunately it is not possible to take advantage of the Teacher’s Card, the Culture Bonus, the 18APP or other forms of gratuity for the purchase of tickets.
> FROM WHAT AGE CAN CHILDREN ACCESS THE MUSEUM?
The Museum of Illusions has also been designed for children aged 3 and up.
ATTENTION !: Minors up to 15 years old can enter only if accompanied
> IS THE MUSEUM ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY OR OTHER HEALTH PROBLEMS?
The Museum of Illusions was designed for EVERYONE. Only 3 exhibits (out of about 70) are not recommended for people with reduced mobility, problems related to epilepsy or balance.
> IS IT POSSIBLE TO ACCESS THE MUSEUM WITH WHEELCHAIRS OR STROLLERS?
The museum can be visited with prams and pushchairs: only 3 exhibits are not accessible (Vortex Tunnel, Ames Room and Anti Gravity Room).
> ARE ANIMALS ALLOWED IN THE MUSEUM?
4-legged friends are welcome, as long as they are small (max. 10kg) and fit in a bag or on a leash.
> IS THERE A BAR/RESTAURANT AT THE MUSEUM?
In the museum it is not possible to sell or consume food and drinks. In the immediate vicinity there are several bars / cafeterias.
> IS IT POSSIBLE TO PARK NEAR THE MUSEUM?
The museum is located outside the ZTL (Area C) and in the immediate vicinity there are many parking lots (for a fee), even for disabled people.
> IS THE MUSEUM OF ILLUSIONS PERMANENT OR IS IT A TEMPORARY EXHIBITION?
The Museum of Illusions is here to stay! We are open every day (no day excluded) from 10 to 20.
> HOW LONG DOES THE VISIT TO THE MUSEUM LAST?
On average, a visit lasts about an hour. It is therefore advisable not to access after 7 pm.
> WHAT ARE THE CLOSING DAYS OF THE MUSEUM?
The Museum of Illusions is open every day (no day excluded) from 10am to 8pm.